In case of wrong transfer to another bank account
Step 1: Bring your identity card to the bank you are using for settlement
Step 2: When you go to the bank, inform the staff that you have transferred the wrong money to someone else.
Step 3: The bank will conduct inspection and review steps. After checking and confirming that the transaction is wrong, the bank will contact the managing bank of the wrong transfer to notify the account holder to handle it according to regulations.
The time to receive the money back depends on the working level of the two banks.
In case of wrong transfer to the same bank account
Step 1: Check and take a photo of the wrongly transferred transaction and then go to the bank branch you are using.
Step 2: When you go to the bank, inform the staff that you have made a wrong transfer.
Step 3: Provide personal information and fill out the form when requested by the bank staff.
Step 4: After checking and confirming that the transaction is wrong, the bank will contact the recipient to ask them to return the money.
The time to get the money back depends on how long the bank works with the other party.
Received wrong money transfer, how to handle?
When receiving the wrong transfer money, the recipient should be careful not to use the money for personal expenses and only work with the bank to return the money to the wrong sender, absolutely do not transfer the money back to strangers. in the absence of a third party witness.
If you receive a phone call from your bank, you need to check that it is the correct phone number for the bank. To be more sure, account holders should still go to the bank to work in person.
In case the wrong amount transferred is of small value, the account holder can ask the bank to provide a statement, then compare it with the information received and proceed with the transfer.
For large amounts, the account holder should arrange a time to go directly to the bank branch to perform the verification or even contact the police for settlement.
Absolutely do not provide confidential information such as: Account access password, One-time transaction password (OTP) to anyone (including someone claiming to be a bank employee) and in any other form. and be wary of requests to access website links, log in, provide account information, and personal information.
Everyone needs to pay attention, absolutely do not use the wrong amount of money. If used and accused of appropriating property, with an amount of 10 – 200 million VND, the spender will be prosecuted for criminal responsibility with a fine of 10 – 50 million VND or non-custodial reform. imprisonment for up to 2 years or imprisonment from 3 months to 2 years.
If appropriating an amount of over 200 million VND by another person mistakenly transferred, the offender may be sentenced to between 1 and 5 years in prison.