VinFast’s 24/7 electric car battery rescue service. Photo: D.H.
With only 300,000 VND for each rescue charge of up to 15 minutes, the car will be filled with enough energy to be able to travel about 30km (for VF e34). Services to bring maximum peace of mind to customers.
Accordingly, this service is deployed in parallel with the existing Mobile Service and 24/7 Rescue Policy, to assist customers in situations where the vehicle’s battery runs out on the road and is not close to locations. can be charged.
A team of technicians of the Vietnamese car company will come to the place, providing an on-site charging solution, helping the vehicle to recharge with enough energy to be able to move to a suitable public charging location.
This unit offers time-framed rescue charging up to 15 minutes per charge, for a “3 No” fee (No Depreciation, No Financing, No Profit) per charge is 300,000 VND. “Customers can choose to charge multiple times to suit their actual needs,” he said.
In the first phase, 24/7 electric car battery rescue service will be deployed in Hanoi, Da Nang, Ho Chi Minh City and neighboring provinces within a radius of 100km from the gateway of these 3 cities.
According to this unit, in order to effectively and safely use the 24/7 electric car battery rescue service, the customer’s vehicle location needs to meet the minimum requirements such as: allowing the car to rescue the battery. approaching and stopping, with convenient terrain for rescue work, ensuring labor safety, traffic safety…
“Depending on the customer’s vehicle location and traffic situation, our battery rescue vehicle will be available in the shortest possible time to provide timely assistance,” he added.
VinFast’s rescue vehicle. Photo: D.H.
Hoang Chi Trung, general director of VinFast Trading Vietnam, said that in addition to mobile charging and public charging solutions, VinFast decided to deploy a 24/7 electric car battery rescue service with the hope of customers. always feel satisfied, secure and believe in the service quality of Vietnamese car companies on every journey.
This continues to be a strong affirmation of the customer-centric philosophy, and at the same time demonstrates VinFast’s long-term commitment to providing products and after-sales services of the highest standards for customers. goods”, Mr. Trung emphasized.
Customers can contact VinFast’s Customer Care Center via hotline 1900.23.23.89 at any time of the day and all days of the week (including holidays) to request battery rescue services. It is expected that from June 2022, customers will be able to request services through the VinFast application.
For more details about battery rescue service, please visit website: https://vinfastauto.com